Onwards Commitment
to Safety.
From comprehensive vetting to thorough elderly-specific training to emergency preparedness. If we didn't feel comfortable letting our family ride with Onward, we wouldn't let you and your family either.
Before we allow anyone to get in a car with an Onward driver a lot has happened.
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Turstline fingerprint background check
Clean DMV record
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Phone and In Person Driver Interviews
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19 Point Vehicle Inspection
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CPR / First Aid certification
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Wipe down the interior of the vehicle and frequently touch areas with disinfectant before and after each ride
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TB Tested and proof of vaccination or exemption
During the trip, Onward drivers have been trained to handle anything that might arise.
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Training on Dementia
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Training on handling of wheelchairs and walkers
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Emergency situation training
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Onward team on call 24/7
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Live track the progress of a ride via our mobile app
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Keep your window open during the ride if possible to promote air circulation
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Zero tolerance for drug, alcohol or improper driving
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Have and offer hand sanitizer to riders
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Wear masks during the ride and have masks available for riders who aren't wearing one
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Have riders sit in the back seat to maximize social distancing
Onward is constantly working to make every subsequent ride safer.
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The Onward team is continually investing in taking our training materials to the next level.
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Onward drivers submit reports to better inform future drivers on how to make each rider as safe and comfortable as possible. Drivers have access to all previous reports for riders, so that these new drivers start well informed.
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Onward will check-in with customers after they've matched with a new driver to make sure everything went smoothly. If a customer is unhappy with a driver for any reason, we'll match them with a new driver next time.
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Onward's support team is available at all hours to support any situation that arises on a ride