By the numbers:
Completed Companion Rides:
70K
On Time
Percentage
98%
Acceptance
Rate
99%
Average Rider Star Rating:
4.9Stars
Expanding Access to
Reliable, Assisted Rides
Onward partners with transit agencies and municipalities to deliver FTA-compliant, TNC paratransit solutions that enhance mobility for older adults and individuals with disabilities.
Our signature Door-Through-Door service, called a “Companion Ride” provides compassionate assistance, helping riders reach their destinations safely, confidently, and on time.
Why Transit Agencies & Municipalities Choose Onward
FTA-Compliant Drivers
Seamlessly launch and quickly scale on-demand paratransit services with FTA drug and alcohol tested, compliant drivers.
Flexible Fare Collection & Subsidy Management
Accept payments seamlessly,
including supporting multiple
fare structures.
Pre-Scheduled &
On-Demand
Expand booking options to meet rider
needs with both advanced reservations
and immediate ride requests.
Language-Based Matching
Pair riders with drivers who speak
their preferred language for a more comfortable and accessible experience.
Rider-Centric App &
Self-Service Options
Empower riders with simple trip
booking, real-time tracking,
and easy ride management.
Real-Time
Concierge Support
Our live customer assistance
ensures agencies get the help
they need, when they need it.
Open APIs for Seamless Integration
Simply put, we play nice with everyone. Our open API solution integrates with your existing Paratransit Program Management tools to easily bring on-demand, commingled, solutions directly into the community.
Live GPS Tracking
Integrated Scheduling
Transparent Reporting
Integrating Onward's API into existing technology platforms commingles paratransit fleet vehicles optimizes routes and automates ride scheduling to create a seamless booking experience. Bring
the flexibility of a TNC with elevated data transparency to your community.
Technology To Support All Riders
Onward is an on demand One-Call/One-Click MaaS Solution
Onward integrates and manages various forms of transportation services into a single, on demand mobility platform. The system hosts Trip Information, a Booking Platform, and Payment functions to make scheduling transportation easy and accessible to everyone.
Trip Information
Gaining Trip Information is often a rider’s first step in their journey. Onward enables caregivers, riders and operators to confirm and evaluate transportation options based on their support needs.
Trip Booking
Ordering a ride through Onward is easy, and our concierge team is available to support any questions. Request and confirm rides, determine rider eligibility, configure favorite drivers, notifications and more, all from one simple platform.
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Simultaneously request a ride from multiple partners is with Onward as your one stop shop.
Trip Payment
Paying for trips is easy - Onward integrates across multiple organizations to coordinate shared revenues and costs so that the end rider experience is simple and easy.
Enables capture of rider payment methods for trip fare collection. Back end reporting on shared revenues and costs available.
